the voice

in order to avoid having a big team answering the same questions over and over again, the show production team gave us the challenge to automate the process with the end goal of:

  • reduce team size
  • provide instant response 24/7 in the majority of interactions

using our proprietary nlu (natural language understanding) engine we developed a chatbot for the tv talent show the voice portugal for the 2018 season that achieved:

Special thanks: project executed in partnership with keepitreal